Mcsell Global

Startseite/Frequently Asked Questions

When can I expect my order?

It usually takes about 1-2 business days for your order to be processed. The average delivery time is about 5-10 business days within United States.

My expected delivery time has passed. Where is my order?

Orders are usually delivered within the specified delivery period. However, delays can occasionally occur. If you have not received your order 3 days after the original delivery period, please contact our customer service team at info@mcsellglobal.com.

What are the shipping costs?

At mcsellglobal.com you always benefit from free shipping on all orders.

What payment methods do you offer?

We offer secure payment options through the most well-known providers in Europe:

PayPal
Maestro
Visa
Mastercard
American Express
Google Pay
Apple Pay
What can I do if some products are missing?

Due to weight restrictions or quality controls, your order may be shipped in separate packages. If you have ordered several items, they may not arrive at the same time. Don’t worry, the missing part of your order is usually delivered within 1 to 3 working days.

What should I do if my delivery is damaged?

If your order arrives damaged upon delivery, please contact our customer service immediately at info@mcsellglobal.com. Please include photos of the damage in your email. Please do not return the item before you have sent us the pictures so that we can find the best solution for you.

What should I do if I have received the wrong product or it does not fit?

Please contact our customer service first at info@mcsellglobal.com. We will find the best solution together with you. If a return is necessary, only the shipping costs for returning the product will apply.